General Terms and Conditions of
Stay With us Resorts France SAS

Article 1 – GTC Application

1.1. These general terms and conditions (“GTC”) form an integral part of the contract between Stay with us resorts France SAS and its client (the “Client”).
1.2. These GTC apply unless otherwise specified in the contract.
1.3. The registered office of Stay with us resorts France SAS is 46 rue du Ressort, 63100 Clermont Ferrand, France.

Article 2 – Offer and Conclusion of the Contract

2.1. The services offered by Stay with us resorts France SAS (the “Services”) and the related information on the Stay with us resorts France SAS website do not constitute an offer and may be modified by Stay with us resorts France SAS prior to the conclusion of the contract.
2.2. The offer is made by the Client when the Client books the Services on the Internet.
2.3. The contract is concluded once the Client has received the booking acceptance from Stay with us resorts France SAS .

Article 3 – Price, Down Payment and Security Deposit

3.1 Unless otherwise specified, the price of the Services (the “Price”) is per person, in euros and – if the Service consists in the rental of a property – includes rental charges, but excludes any rental taxes (which are invoiced specifically). The Price includes VAT.

3.2. 30% of the Price is due at the time of booking as a deposit (the “Deposit”). The remaining balance of the Price is due at least 61 (sixty one) days before the start of the Event.
Should the balance of the Price not be received in time : the reservation is cancelled.
Any refund is subject to the conditions of article 4.

3.3. The security deposit (the “Security Deposit”) amount is €3,000 (three thousand) euros for Le Lac apartment, and €1,000 (one thousand euros) for La Source apartment.
It can be taken via Stripe if the reservation has been made via our booking platform.
If the reservation has been made via an OTA platform, (Airbnb, Booking, Abritel…) the deposit will be taken on the day of arrival through a bank transfer, and returned in accordance with our general terms and conditions.

3.4. Stay With us Resorts SA may set off any amount due by the Customer, in relation to the damage made to the apartment, with the Security Deposit.

3.5. The Security Deposit will be returned to the Customer 15 (fifteen) days after the end of the rental period if the inventory at the end of the rental period is in conformity with the inventory at the start of the rental period, and if no further damage is discovered within this period.

The Customer must notify to Stay With us Resorts, within the first 24 hours, any malfunction in the apartment. After this period, Stay With Us is entitled to retain part of the security deposit if any damage is found upon the Customer’s departure.

3.6. In the event of a change in exchange rates, the amount of the Security Deposit may be increased accordingly, but no later than 3 weeks before the start of the Event.

Article 4 – Modifications and Cancellation by the Client

4.1. Any modification that the Client wishes to make to the booking is subject to the agreement of Stay with us resorts France SAS in writing or in another form that can be proven by text.
4.2. If the Client cancels the booking :
(i) before the 61st day before the beginning of the Services, the cancellation will be free of charge for the Client;
(ii) between the 61st and the 31st day before the beginning of the Services, the Client will be charged 50% of the Price; and
(iii) after the 31st day before the beginning of the Services, the Client will be charged 100% of the Price.
4.3. The Client is deemed to have cancelled the booking if the Client does not show up at the venue at the agreed time.
4.4. Services that have begun cannot be cancelled.

Article 5 – Modifications and Cancellations by Stay with us resorts France SAS

Stay with us resorts France SAS reserves the right to modify or cancel the Services or to terminate the contract:
(i) in the event of force majeure or an unforeseeable or unavoidable event; or
(ii) in the event of a breach of Article 7.1 (ii)-(v).

Article 6 – Confidentiality

Stay with us resorts France SAS undertakes to keep the Client’s identity confidential, unless disclosure is required.

Article 7 – Obligations of the Client

7.1. The Client has the following obligations:
(i) to pay the amounts provided for in Article 3;
(ii) to verify, as soon as practicable, the information and documents to ensure that they are consistent with the booking, and notify Stay with us resorts France SAS without delay in writing or in another form that can be proven by text in case of error or discrepancy;
(iii) to comply with the instructions issued by Stay with us resorts France SAS or its subcontractors, in particular with regard to the number of participants, the use of the equipment provided and the arrival and departure times;
(iv) if the Services comprise the rental of a property, to use the property with due care, due regard for neighbours, and to return the property at the agreed time and in the condition resulting from the use in accordance with the contract; and
(v) to notify without delay Stay with us resorts France SAS in writing or in another form that can be proven by text any non-performance or defective performance of the contract.
7.2. In the event of a breach of Article 7.1, the Client is deprived from the rights for in Article 8. All rights of Stay with us resorts France SAS are reserved, in particular the right to claim for damages.

Article 8 – Effects of the Warranty

In the event that defective performance is notified in accordance with Article 7.1 (v) and that a significant portion of the Services is not provided or cannot be provided, Stay with us resorts France SAS will propose replacement measures that Stay with us resorts France SAS deems appropriate to the Client.

Article 9 – Liability Exclusion

9.1. The contractual liability and the tort liability of Stay with us resorts France SAS, its auxiliaries and subcontractors is, for each contract, limited to the double of the Price, except in the case of wilful misconduct or gross negligence, or mandatory legal provisions.
9.2. Stay with us resorts France SAS excludes any liability in case the non-performance or the defective performance of the contract is attributable to:
(i) the failings of the Client;
(ii) unforeseeable or insurmountable failures attributable to a third party unrelated to the provision of the Services; or
(iii) force majeure or an unforeseeable or unavoidable event.
9.3. Stay with us resorts France SAS excludes any liability in connection with the use of the Internet or the inability to use the Internet.
9.4. If the Client benefits from replacement Services, Stay with us resorts France SAS’s liability is limited to the difference in Price between the contractually agreed Services and the replacement Services.

Article 10 – General Provisions

10.1. Stay with us resorts France SAS may subcontract the provision of the Services to third parties.
10.2. The contract and the rights and obligations arising therefrom may not be transferred or assumed in whole or in part by the Client without the prior consent of Stay with us resorts France SAS granted in writing or in another form that can be proven by text.
10.3. If any provision of these GTC, the contract or any amendments thereto is held unenforceable, either in whole or in part, shall not affect the validity of the other provisions. In the event of nullity, Stay with us resorts France SAS and the Client will agree without delay on a new provision that corresponds as closely as possible to the aim pursued by the null or partially null provision. The partially null provision will remain in force insofar as it is valid.
10.4. If Stay with us resorts France SAS refrains from invoking a breach of the Client’s obligations, this shall not be construed as a waiver of the right to invoke such breach or to invoke any other prior or subsequent breach of the Client’s obligations.
10.5. Modifications to these GTC, the contract or any amendments thereto must be made in writing or in another form that can be proven by text.

Article 11 – Applicable Law and Place of Jurisdiction

11.1. The contractual relationship between Stay with us resorts France SAS and the Client shall be governed by French laws.
11.2. The exclusive place of jurisdiction is Clermont Ferrand, France.

August 22, 2024, version.

In case of discrepancy between the French and the English versions, the French version shall prevail.

French version here: Conditions Générales